1. About these terms
These terms apply to visitors to this website and to customers who buy services from Jakoma. If we issue a proposal, quote, statement of work or support plan with more specific terms, those specific terms also apply. If there is a conflict, the more specific document will take priority for that service.
2. Website use
You may browse and use this website for lawful purposes only. You must not misuse the site, interfere with security, or attempt to gain unauthorised access to systems or data.
3. General service standards
We will provide services with reasonable care and skill. Timescales and deliverables will be as agreed in the applicable quote, proposal, support plan or booking confirmation.
4. Independent Living Tech: what the service is
Independent Living Tech is a practical, non-clinical service. It may include assessment, recommendation, sourcing, installation, configuration, testing, handover and support for selected third-party home technology.
5. Independent Living Tech: what the service is not
- It is not medical advice, diagnosis, treatment, regulated care or an emergency response service.
- It is not a guarantee that incidents, falls, wandering, harm or emergencies will be prevented.
- It is not 24/7 monitoring unless we have expressly agreed that in writing, which we do not offer by default.
6. Quotations, bookings and deposits
Quotes remain valid for the period stated on the quote. Bookings are confirmed once a quote is accepted and, where applicable, any deposit or upfront payment is paid. If a quote includes hardware, the quote may identify which costs become committed once devices are ordered.
7. Consumer cancellation and rescheduling
If you are a consumer, your cancellation rights will depend on how and when the contract is made and whether work or ordering has already started. If you ask us to begin services, planning or ordering within any applicable cooling-off period, you agree that we may begin work before that period ends.
If you cancel after we have incurred direct costs or committed to third-party orders for you, we may charge a fair amount reflecting work already done, costs already incurred, or products already ordered for your project. We will not rely on unfair or excessive cancellation charges.
If you need to reschedule an on-site visit, please give as much notice as possible. We may charge a reasonable fee for wasted journeys or time reserved and lost because of late cancellation.
8. Client responsibilities
- You must provide accurate information about the property, household, broadband and contact arrangements.
- You must ensure safe access to the property and suitable power, internet and Wi‑Fi where needed.
- You are responsible for deciding who receives alerts and what they should do in response.
- You are responsible for lawful and transparent use of any cameras, microphones, sensors or notifications after handover.
- You must not rely on the setup as the sole safeguard against harm or emergency.
9. Third-party devices and platforms
Many setups use third-party hardware, apps and cloud services. Those products remain subject to their own manufacturer warranties, software terms, app availability, internet connectivity and supplier changes. We are not responsible for outages, app changes, account suspensions or manufacturer decisions outside our control.
10. Installation, testing and handover
We will aim to install and test the agreed setup before handover. You should review the handover information carefully and test critical routines regularly after installation, especially after broadband, device, battery or phone changes.
11. Support plans
If you buy ongoing support, the scope, support hours, response expectations, exclusions and charges will be set out in your support plan. Unless expressly agreed, support plans do not include emergency attendance, replacement hardware, 24/7 monitoring or unlimited reconfiguration.
12. Payment
Fees are payable as set out in the applicable quote, invoice or support plan. If no payment date is stated, payment is due within 14 days of invoice. We may pause work or support for overdue invoices.
13. Consumer rights and fairness
Nothing in these terms excludes or restricts any rights you have under consumer law, including rights relating to services carried out with reasonable care and skill and goods that must be as described and of satisfactory quality.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded or limited.
14. Liability
Subject to the paragraph above, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, business losses suffered by consumers, or losses caused by matters outside our control such as power cuts, broadband failure, cloud outages, manufacturer updates or client misuse.
15. Intellectual property
Unless otherwise agreed, Jakoma retains intellectual property rights in its methods, content, templates and know-how. You may use deliverables supplied to you for your own internal or household purposes unless we agree otherwise.
16. Privacy
How we handle personal data is explained in our Privacy Notice. By making an enquiry or using the site, you acknowledge that we may process personal data as described there.
17. Complaints and contact
Please raise concerns as soon as possible by emailing support@jakoma.org so that we can try to resolve them quickly and fairly.
18. Changes to these terms
We may update these terms from time to time. The latest version will appear on this page and will apply to future use of the site and future bookings unless a specific contract says otherwise.